QUALITY AND IMPROVEMENT
Incidents and complaints are relayed through our Command Centre where they are captured onto our Event Management System and instantly disseminated to the responsible personnel for intervention.
Daily JOCs chaired by senior Ensure Management are held to review logged events, ensuring they have been escalated for corrective action and client communication.
Events are managed and tracked through their full cycle, only de-escalating upon client sign-off of a satisfactory conclusion.
Incidents are then plotted onto a client Risk Profile Matrix, through which trends are identified and interventions designed to curb and eliminate them, resulting in ongoing, targeted improvement of security.