ABOUT US

ESTABLISHED ON THE FOUNDATION OF THREE GENERATIONS

WITH NEARLY 50 YEARS OF CONTINUOUS EXPERIENCE

VALUES

  • Integrity - We can be relied upon to practice ethical and professional standards.
  • Customer Focus - We have close, mutually beneficial relationships with our customers.
  • Expertise - We demonstrate expertise through our innovative approach to delivering the right solution.
  • Performance - We challenge ourselves to improve from day to day to create sustainability.
  • Best People - We take care to employ the best quality people, develop competencies through skills transfer, provide opportunities internally and inspire them to perform in accordance with our values.
  • Collaboration and Teamwork - We collaborate to ensure the success of ourselves and our customers.

COMMITMENT TO QUALITY

At Ensure, quality management is considered an interdisciplinary function, encompassing all of the roles and activities within the company.

Our business processes are formatted and integrated into a comprehensive system in line with this standard. All business processes are managed throughout their full cycle, integrating customer retention and customer relations management, incident investigation management and tracking, fleet and financial management systems, resource scheduling and resource productivity.

The system is user friendly and creates a platform for best practice development and continuous improvement of service delivery.

SELECTION AND DEVELOPMENT OF OUR PEOPLE

Ensure is committed to deploying personnel of the highest order, who’s demeanour and professional conduct is a credit to ourselves and our clients in the realisation that they are often not only the front line of your business, but also the key ingredient in the safety and security of your assets.

Extensive screening processes are used to establish the integrity of every recruit. Their progress is monitored throughout their employment cycle ensuring a continuous high standard of service which is recognised and rewarded accordingly.

All Officers experience ongoing customer-specific and refresher training programmes - Ensure is a learning organisation.

QUALITY AND IMPROVEMENT

Incidents and complaints are relayed through our Command Centre where they are captured onto our Event Management System and instantly disseminated to the responsible personnel for intervention.

Daily JOCs chaired by senior Ensure Management are held to review logged events, ensuring they have been escalated for corrective action and client communication.

Events are managed and tracked through their full cycle, only de-escalating upon client sign-off of a satisfactory conclusion.

Incidents are then plotted onto a client Risk Profile Matrix, through which trends are identified and interventions designed to curb and eliminate them, resulting in ongoing, targeted improvement of security.


QUALITY ASSURANCE PROGRAM

Our Quality Assurance Program, Event Management Systems and in-house systems development capabilities make certain the efficient and seamless deployment of personnel.

This ensures that our clients’ sites and posts are at all times manned and efficiently secured by scheduled, trained and approved Security staff.


CORPORATE IDENTITY

Ensure Security has developed an aesthetically pleasing corporate identity with a versatile choice of quality uniforms,

Ensure Security has developed an aesthetically pleasing corporate identity and boasts one of the smartest uniforms the industry has to offer.

With a versatile choice of quality uniforms ranging from Corporate to Field Ware and incorporating all statutory and necessary protective ware and equipment, we are cognizant that our appearance, bearing and demeanor should at all times be a credit to your organization.

Standard uniforms can be applied or modified to match our customers’ requirements